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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Travis W Vidic

January 16, 2026

5  out of  5
rating by Travis W Vidic
"Edward Rodriguez helped me secure insurance and he was personable, timely, and incredibly helpful. Sincerely appreciate him and the team for my new policy."
We responded:
"Hell Travis, Thank you so much for your kind words! We're thrilled to hear Edward provided excellent service. We appreciate your trust and look forward to supporting you with your new policy. "
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Jenny Garcia

January 9, 2026

5  out of  5
rating by Jenny Garcia
"Agradecida inicialmente por encontrar una tarifa full coverage que se pueda ajustar a mi presupuesto. Sorprendida y agradecida de que en situaciones de dificultad, que no estaría manejando el vehículo, el mismo Representante (Junior) me ofreciera una opción que definitivamente ayuda con un diferente menor ingreso. Gracias State farm por hacer honor al slogan "En las buenas y en las malas" Como un buen vecino."
We responded:
"Nos alegra haber podido ayudarte, Jenny. Junior y todos aquí en la agencia estamos muy contentos de haberte conseguido como cliente y tenemos la intención de trabajar arduamente para conservarte. Gracias de nuevo por confiar en nosotros para tus necesidades de seguro. ~Jewelz S ~"
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James Kotakis

November 7, 2025

5  out of  5
rating by James Kotakis
"Jewelz santiago -State Farm Insurance They are the best ! Always there to help."
We responded:
"Thank you James! :) Always a pleasure working with you. "
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lucy rodriguez

November 4, 2025

5  out of  5
rating by lucy rodriguez
"Excelente atenciones, muy buen dominio de los diferentes planes que ofrece la compañía. 10/10"
We responded:
"Hola Lucy, Gracias por tu lealtad and por este bello mensaje. "
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Claudio Hiciano

October 9, 2025

5  out of  5
rating by Claudio Hiciano
"Exelente atenciones y muy professional el Sr. Edward Rodriguez"
We responded:
"Hola Claudio, Gracias por su recomendaccion hacia Edward. El toma mucho orgullo en su trabajo y es muy diligente con el servicio al clienete. "
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Steven Fernandez

September 30, 2025

5  out of  5
rating by Steven Fernandez
"Darlene and Edward over at the Jewelz Santiago office always give amazing service over the phone! They're super friendly, helpful, and always in a great mood. It's a pleasure talking to them every time I call!"
We responded:
"Hi Steven, Thank you so much for your kind words! We're delighted to hear that Darlene and Edward consistently provide friendly and helpful service that brightens your day. We truly appreciate your continued support and look forward to assisting you anytime you call!"
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Thomas Ortiz

August 28, 2025

5  out of  5
rating by Thomas Ortiz
"Edward was absolutely amazing! It was a dang near magical experience. I literally called my previous provider to try and give them a chance to retain my business and let me tell you— Edward did everything they did NOT do. He gave me several options, clearly demonstrated with his actions that he valued me as a customer, and educated me on all the options I had available. He was also supe friendly, efficient, and understood how frustrating it can be to switch providers. I now have my auto, and renters insurance bundled, and will be looking to do life insurance next as well! Thank you Edward, you rock!🤘🏽 🎸"
We responded:
"Hi Thomas, Thank you for your 5-star review and your kind words about Edward! My State Farm team and I are happy to be your good neighbor! "
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Annie Casey

August 8, 2025

5  out of  5
rating by Annie Casey
"I reached out to Jewelz office to get a home owners insurance quote and was connected with agent Edward Rodriguez. He was extremely kind, attentive, and helpful. He got me my quote quickly and helped explain what each line meant and answer all my questions. For somebody who was buying insurance on her own for the first time, I really appreciated his patience and helpfulness. Once I was ready to buy the insurance, Edward ensured all my needs were met and I now feel very confident in the plan I chose. Highly recommend Edward especially for young/first time buyers. Thank you, Edward!!!!"
We responded:
"Hi Annie, Thank you for taking the time to express your experience with Edward. We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Javier Rodriguez

July 30, 2025

5  out of  5
rating by Javier Rodriguez
"The State Farm family is truly remarkable. They’ve been incredibly helpful to me in every way possible. I’ve been a loyal customer for over a decade now, and I highly recommend giving them a call to experience their exceptional service firsthand. 😃"
We responded:
"Hi Javier, I still remember when we first wrote your insurance policies years ago. Thank you so much for your kind words and continued loyalty over the past decade! I am thrilled to hear that our team has been able to support you in every way possible. Your recommendation means a lot to us, and we look forward to continuing to provide you with exceptional service for years to come! ~Jewelz "
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Steven Ortiz

June 27, 2025

5  out of  5
rating by Steven Ortiz
"Great service, super helpful and always quick to respond. They made everything easy and stress-free!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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darnell buckley

May 29, 2025

5  out of  5
rating by darnell buckley
"I had a great experience working with Darlene. I felt she was knowledgeable, and took the time to give me all options available. I felt confident selecting the right insurance and would recommend this location to anyone!"
We responded:
"Darnell, Thank you so much for your wonderful feedback! Darlene is one of our most tenured agents, and we truly appreciate your kind words about her knowledge and dedication. We’re glad she was able to help you feel confident in choosing the right insurance. Thank you for recommending our location."
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Jayson VAvrica

May 1, 2025

5  out of  5
rating by Jayson VAvrica
"My guy Edward Rodriguez was a great help. Great customer service. Highly recommended him to anyone who wants to get life insurance."
We responded:
"Hi Jayson, Thank you for your wonderful recommendation! We're glad Edward could provide you with excellent service. We appreciate your trust and are here to help anytime you need. ~Jewelz S~"
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Felix rodriguez

April 24, 2025

5  out of  5
rating by Felix rodriguez
"La mujer de alante me atendió muy bien. Excelente servicio!"
We responded:
"Hola Felix, Gracias por sus palabras. Ella se llama Kassie y es tremenda persona con una bellisima personalidad. "
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Amir Nassour

March 31, 2025

5  out of  5
rating by Amir Nassour
"Brandoly was so pleasant to speak to over my current issues with my insurance. He is very knowledgeable, he answered all of my questions, is extremely patient and had my issues done in no time. Thank you to the State Farm team"
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pedro gomez

March 31, 2025

5  out of  5
rating by pedro gomez
"First time visiting this office and felt right at home. Everyone is so friendly and welcoming. Luisabel was amazing to work with. She was very patient in explaining the product and making sure I understood everything. Thank you for making it such a positive experience."
We responded:
"I feel truly blessed to have Luisabel on my team. Her patience, kindness, and dedication to making sure every client feels comfortable and informed are truly exceptional. We're so glad you felt at home during your visit and had such a positive experience"
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Jennifer Ruiz

March 31, 2025

5  out of  5
rating by Jennifer Ruiz
"I had an excellent experience at State Farm with Andres Ruiz for both my home and auto insurance. He went above and beyond in providing the best customer service, amazing response time, professional yet kind and polite. Answered all of my questions and was just spectacular all around! Highly recommend Andres Ruiz!!!"
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Kylene Soto

March 28, 2025

5  out of  5
rating by Kylene Soto
"I want to give a special shoutout to Darlene Ramirez, she took the dedicated time and consideration to support me during our appointment. She knew her material well, and was able to navigate challenging decisions for my specific situation. Thank you so much for the dedicated time and patience on handling the matter!"
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Kamylle Lawrence

March 25, 2025

5  out of  5
rating by Kamylle Lawrence
"I spoke with Edward and he was very helpful in helping me find the best insurance that met my needs. He really took the time to explain the policies to me to make sure I under stood everything and answered all of my questions. 10/10 customer service!"
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Andy Ruiz

March 18, 2025

5  out of  5
rating by Andy Ruiz
"Andres and Edward were very helpful and informative. I highly recommend anyone who’s see this review to go ahead and reach out to them for their own insurance needs."
We responded:
"Hello Andy! Thank you for this feedback on Andres and Edward. We appreciate your review truly and will continue to excel in our service! "
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Carmen Sanchez

March 12, 2025

5  out of  5
rating by Carmen Sanchez
"Andres was kind and polite. Answered many questions and helped us figure out discounts too. Also, helped speed the process on our paperwork. Highly recommend"
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Isabel Cabrera

February 27, 2025

5  out of  5
rating by Isabel Cabrera
"Jewelz was knowledgeable, professional and kind. She answered all of my questions and provided excellent advise. Highly recommend!!!"
We responded:
"Thank you so much for the 5 star rating. We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Yudelka Pimental

February 27, 2025

5  out of  5
rating by Yudelka Pimental
"I have been with State Farm for several years and particularly with Jewelz Santiago as my agent. Jewelz and her entire staff are welcoming and extremely helpful. Especially Darlene Ramirez. Whenever I have questions related to my policy, Darlene is knowledgeable and always takes her time to explain any questions I may have. Many thanks to Jewelz and her wonderful team, for the services you provide and the manner in which you do it."
We responded:
"Hi Judy! Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Thank you again, we appreciate this so much!"
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Yerenny francisco

February 27, 2025

5  out of  5
rating by Yerenny francisco
"Great customer service with clear understanding of everything i needed to know thank you Darlene Ramirez for your services."
We responded:
"Yerenny, thank you for taking the time to share your thoughts and for the 5-star rating. We greatly appreciate your kind words towards Darlene and the service she provided. We hope to continue providing remarkable service and if you need anything else, please don't hesitate to reach out. "
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Yuls Batista

February 27, 2025

5  out of  5
rating by Yuls Batista
"Darlene Ramirez provided excellent customer service. She was very helpful and knowledgeable, which made this transition of my auto and home insurance very easy to navigate. I highly recommend!"
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Clariel Francisco

February 27, 2025

5  out of  5
rating by Clariel Francisco
"I had an amazing experience with State Farm agent Jewelz Santiago’s office, and I have to give a special shoutout to Darlene Ramirez for her outstanding customer service! From the moment I called, she was professional, friendly, and incredibly knowledgeable. She took the time to answer all my questions, explained everything thoroughly, and made the entire process smooth and stress-free. Darlene went above and beyond to ensure I got the best coverage for my needs, and her patience and kindness truly stood out. It’s rare to find someone who genuinely cares about their clients, and she made me feel valued and taken care of. If you’re looking for top-notch service and a team that truly has your back, I highly recommend this office—especially Darlene! Thank you for an excellent experience!"